Calling all GetGlue users: we’re looking for one of you to join our team and lead community engagement and support! See below for the detailed listing and submit your application, your GetGlue and Twitter username to jobs@getglue.com
Head of Community Engagement & Support
About the Position
GetGlue has built one of the largest social networks focused on TV and movies, with close to 4MM registered users. Our users engage heavily with our web and mobile applications by sharing what they are watching, engaging with each other’s comments, and interacting with content from the web and from our TV networks and movie studio partners.
We are looking for someone who is passionate about both entertainment and social networking to lead and manage our vibrant online community. The person should be a current GetGlue user, based on the West Coast and will be principally responsible for monitoring site activity during Primetime TV.
This is a critical role for us and there will be continuous growth opportunities for the right individual, including building and leading a community support staff as well as pioneering new content features for our site and with our TV network and movie studio relationships.
Responsibilities
Oversee and monitor site activity during Primetime TV hours (Sunday through Thursday, 6:00pm ET / 3:00pm PT through 1:00am ET / 10:00pm PT)
Engage in live conversations with users over the GetGlue platform and mitigate low-level user support issues directly
Escalate technical support challenges as needed and interact with systems support and QA teams
Respond to user emails and provide product feedback from our users to our product team on an ongoing basis
Formulate best practices for community support and hire and train a team of support personnel to additionally monitor site activity
Increasingly contribute to our content strategy and work with our partnerships and business development team on community engagement projects
Monitor GetGlue brand image across other social and online platforms (e.g. Facebook, Twitter) and participate actively in those communities (e.g. promote tweets, respond to tweets)
Qualifications
IMPORTANT: Must be a current GetGlue user who wants to take the next step and join our team!
Previous work experience in a community manager or online support role
Experience as a social media manager for an entertainment network or brand agency, or an content/editorial background, is a HUGE plus
Must demonstrate social media acumen and passion for engaging with fan communities
Ability to grasp operational issues and work with engineering on product quality and technical support
Diligent and methodical in completing support queries but also grasps the larger picture of how active engagement supports a vital social community
Good sense of humor combined with mature business judgment
Please apply only if you are able to work the hours specified
If you think this job is for you please submit your application and your GetGlue and Twitter username to jobs@getglue.com
Have you dreamed of watching Neil Patrick Harris rehearse his lines right before your very eyes? Are you fantasizing about new musical numbers, amazing dancing, and high hitting notes? Well you’re in luck! The 2013 Tony Awards are around the corner and we’re giving away 4 tickets to this year’s dress rehearsal!
Check-in to The Tony Awards from Tuesday, May 28 through Monday, June 3 to be entered for a chance to win 2 of 4 coveted tickets to the 2013 Tony Awards dress rehearsal! Two lucky winners will win 2 tickets each!
You will be notified during the week of June 3rd if you have won! The Dress Rehearsal will be on the morning of the 2013 Tony Awards, Sunday, June 9th. Even if you do not win, be sure to catch the Awards show at 8/7c on Sunday, June 9th on CBS.
To stay in the loop about upcoming stickers and giveaways follow @GetGlue on Twitter or click to like us on Facebook.
Do you love Anthony Bourdain? Are you impatiently awaiting his return to headline his own show?
Well you’re in luck because Mr. Bourdain himself will grace your small screen Sunday, April 14th at 9/8c for the premiere of his new show Parts Unknown on CNN.
Now the big question: Do you love exclusive content? Well again, you’re in luck! CNN is offering up a challenge to all you loyal Bourdain fans: reach 10,000 check-ins in a few short days following the premiere on Sunday night, and they will post never before seen photos from the Parts UnknownMyanmar episode exclusively on GetGlue.
Are you up to the challenge? Get your check-in fingers ready and prepare to unlock some sweet Anthony Bourdain content right in your Parts Unknown feed.
As your go-to market for Social TV, GetGlue not only maintains a massive database of U.S. shows, present and past, to which you can check-in for stickers, prizes, and to discuss many plot surprises. GetGlue also has scoured the globe (and continues to hunt) to collect thousands of television shows from around the planet. As well, we now ship stickers internationally!
The penguin on your telly will explode (it was a lucky guess) for the United Kingdom’s grand tradition of classic programmes. Use GetGlue to check-in to long-running police dramas like Midsomer Murders, brand new period pieces such as Mr. Selfridge, starring Jeremy Piven, popular reality shows including Strictly Come Dancing, or long running soaps like EastEnders.
Canada’s your game, eh? From stirring thriller Bomb Girls to the humor of Republic of Doyle, from soul-tugging ranchhand drama Heartland to the fierce competition of reality show Dragons Den, GetGlue has a hearty helping of television from the True North on which to chime in, and we are always scanning the tundra for more.
Or perhaps it’s shows from the land Down Under which have you grinning like a shot fox. While you’re vegging out, check-in to the family goodness of Packed To The Rafters or the celebrity comedy of Lowdown. You can opine on the coming-of-age drama of Puberty Blues or what happened on the long-running, hard-hitting news program Four Corners.
Perhaps you fancy a rompthrough the past? GetGlue’s archives also include classics from Fawlty Towers to Slings & Arrows to Full Frontal (which introduced future-Hulk Eric Bana). Did you search for one of your favorite titles from the UK, Canada, or Australia (or other parts of the world) and come up empty, please email and let us know what other shows you’d love to see in GetGlue HD, and we’ll add them with all due speed…and keep checking-in.
Since we’ve released a new iPhone app and several great new sticker features, we’d like to make your sticker experience more interactive. We want to know what your favorite stickers are and the creative things you do with them!
Two days a week you’ll have the chance to get a BONUS set of stickers with expedited shipping. Get ready for:
Sticker Sundays — Every Sunday let us know which sticker you earned was your favorite for the week! Make this sticker your GetGlue avatar, and Tweet or Post this to Facebook:
My favorite sticker this week is (Link to your account)
We’ll choose one random winner to earn one batch of stickers with expedited free shipping!
If you don’t win on Sticker Sunday? Get creative with your GetGlue for Sticker Picture of the Week Thursday!
Send in pictures of what you do with your stickers and we’ll choose our favorite! Our weekly winner will be featured on our blog, Facebook, and gets a free batch of stickers with expedited shipping!
If you are using GetGlue from abroad, then you know that foreign governments have been holding all sticker shipments at the border (or that maybe we had some technical issues shipping to you).
Well, good news — you’re invited to participate in our beta launch of our new sticker program where we will resume shipping to all international users starting next week! During this beta period, there will be no shipping and handling charges for sticker orders anywhere in the world.
We’d love your help spreading the news. This week only, post the message below to Facebook or Twitter, then email us a link along with your GetGlue user id, and we will send you a free batch of stickers right away.
“I’m getting my GetGlue stickers sent to (your country)” on Twitter and Facebook.
And to make this more interesting, we are going to post the map of all countries who are excited about GetGlue stickers next week. Which country is going to get the most posts? If the past is any indicator, we think Indonesia or Brazil. But hey, who knows?
Bringing back a vintage sticker picture of the week to get into the Holiday spirit!
The Holidays are a time for merriment, cheer, and of course Glue!
Since I am an equal opportunity celebrator, I decided to jazz up my menorah with eight crazy sticker lights and decorated my mini tree with some festive glornaments! Check out this week’s sticker picture winner sent in by me!
Hope everyone has a Glue-ful holiday and a happy & healthy new year! :)
Have you done anything fun with your stickers!? Keep those sticker pictures coming! Send your photo to support@getglue.com and you could have the next Picture of the week!
Follow us on Twitter and Like us on Facebook to see other cool sticker pictures!
If you are using GetGlue from abroad, then you know that foreign governments have been holding all sticker shipments at the border (or that maybe we had some technical issues shipping to you).
